Frequently Asked Questions

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Data recovery is the process of retrieving data stored on an inaccessible storage media device, such as hard drives, RAID systems, SSDs, memory cards, USB thumb drives, smartphones, tablets, etc.
Clients submit their defective media to us for recovery. Upon receipt, we conduct a free diagnosis to determine the extent of the damage causing the loss of data and the required steps for recovery. We then provide clients with a firm quote and a turnaround time to complete the recovery. This evaluation is free of charge and no work beyond this will be performed without client approval.
Upon receiving a client’s confirmation to proceed, we start working on the case, performing all necessary work to access the data. Once the recovery is complete, clients receive a list of all recovered files. The client is only charged after confirming a successful completion of work. It is only then that payment is due, followed by us transferring the data on a device of your choosing (provided by client). The data is then prepared for pick up if you are local, or shipment if you non-local.
We do not charge any evaluation fees excluding Second Attempt recoveries (unless the damaged media is submitted directly to our lab).
We 100% believe in results. Therefore, there is never any charge to our clients if their data is not recovered. Our firm quotes are only applicable if we are able to successfully deliver results (recover your data). The only exception is with Second Attempt recoveries, in which the media has been previously physically tampered with. These cases require a $50 diagnostic fee, which is applied toward the total cost of recovery. We can waive the fee if the media is submitted directly to our lab in Vancouver, BC.
Depending on the amount of data recovered and your preference, the recovered data can be transferred onto DVDs, an external hard drive, flash drive, etc. The recovery fee doesn’t include a destination drive.
No. The recovery quote includes return shipping when the recovery is successful. All shipments include tracking numbers.
We do not charge different rates based on the operating system used. Our data recovery experts are equally familiar with and equipped to work on all operating systems alike.
Every data loss case is unique and requires different procedures which can affect the turnaround time. However, the average data recovery turnaround time for our Standard Service is 7 business days. For those requiring faster options, expedited services are available too: Priority service – 3 to 4 business days, Super Rush – up to 48 hours. These services require an extra charge, but they ensure our speediest attention.
Our technicians have all the hardware and software necessary to handle every data loss situation. Unfortunately, there can occasionally be extensive enough damage to a device where data is truly unrecoverable. This is often due to severe damage to the platters which is where the data is physically stored. No company can guarantee recovery until a diagnostic has been performed on the device. If a company claims otherwise, the claim is misleading at best.
It is very important to pack your hard drive the best you can. You should place the hard drive in an antistatic bag, if available, and wrap it with some protective material (i.e. bubble wrap), so that the sides are padded and away from all edges of the box. Try to center the hard drive as much as possible, and make sure it’s immobile within the box. Multiple drives can be placed in one box, but they need to be wrapped individually. Make sure there is at least 5 inches of padding between all drives. We recommend shipping hard drives via air service to minimize handling.
Yes, we can recover files lost from virus infections with the exception of a ransom virus.
Yes. The chances for a successful recovery increase if no new data is written to the disk after the reformatting has been done. If new data is saved, the recovery may result in a raw format (no file names), and some corruption is normally inevitable. This is why it is very important to refrain from using the computer once you notice you have mistakenly deleted your data or formatted your drive.
Absolutely. In fact, this is one of our main areas of expertise. Our specialists are experienced with handling virtually any RAID size and configuration, from a 2 drive array to colossal ones. Utilizing our proprietary hardware and software, our RAID recovery success rate is one of the highest in the industry.
ReStoring Data can recover data from all media manufacturers: Seagate, Quantum, Maxtor, Western Digital, IBM, Fujitsu, Samsung, Toshiba, Hitachi and more.
We are equally equipped and trained in recovering data from all operating systems: Novell Netware, UNIX/LINUX, AIX, MAC, Windows 95/98/2000/XP/Vista/7, DOS, OS/2, etc.
It is very rare that we encounter an interface that we can’t handle. We support the following interfaces for data recovery: IDE/EIDE, Serial-ATA, SCSI, IEEE1394/Firewire, USB, PCMCIA, SAS, ZIF and more.
Common failures we recover data from on a daily basis are:
  • Accidentally formatted drive,
  • Deleted files and partitions,
  • Data loss due to virus contamination,
  • BIOS doesn't recognize hard drive,
  • Overwritten files,
  • Blue Screen of Death,
  • Burning smell coming from hard drive,
  • Hard drives that will not spin up at all or properly,
  • Platter damage,
  • Fire and/or water damage,
  • Failed RAID Arrays,
  • Deleted/corrupted digital camera photos,
  • Electrostatic Discharge (ESD) Failure,
  • Loud clicking or other noises coming from drive,
  • Deleted text messages or photos from a smartphone.
No. Our prices are determined by the severity of the problem and the actions required to access the data stored on the defective media rather than the amount of data needed. Gaining access to the drive/data is the challenging part. Once we do, we first target the specific data you are looking for, but then try to extract as much extra data as possible.
Certainly! ReStoring Data and its employees commit to absolute non-disclosure of all information supplied with, stored on, or recovered from a client’s digital media. Being exposed to private information is the nature of our business, so clientele confidentiality is taken extremely seriously.
A logical failure typically refers to corrupt or lost data on a disk with no physical problems. This can be caused by an operating system failure, a virus infection, unintentionally formatting a drive, accidental deletion of files, or (rarely) static damage. A physical failure is when the device itself is physically damaged and needs repair or replaced components.
Damaged head disk assemblies, spindle motors, failed circuit boards, corrupted firmware, and damaged platters, are a few examples of physical damage. When a physical failure occurs, typically the hard drive makes strange noises (e.g., clicking, beeping, grinding), or will not be recognized by BIOS. If there are any noises or sounds, or you suspect a physical failure, stop using the drive right away and contact a specialized data recovery company to minimize the risk of a critical data loss.
ReStoring Data Inc. gives warranty on all returned media found to be dead on arrival (DOA) within 14 days of shipment. We keep a backup of our clients' data for 14 days after shipment to insure against any data that is unusable or inaccessible.
We do not attempt to fix the drive, but rather recover the data on it. Essentially, we have to repair the drive in order to get the data back, but this is a temporary repair aimed at getting a read, sometimes a one-time-only read. A drive that has already failed is extremely unreliable which is why we always encourage clients to stop using it altogether.
Visa, MasterCard, Interac e-Transfers, money transfers, company cheques, and cash. drive.
Yes. ReStoring Data Inc. performs Second Attempt recoveries from drives which have already been opened or that have undergone a recovery attempt. This service allows for peace of mind as it is covered under our No Data, No Charge Policy, ensuring that if our second attempt at recovery is unsuccessful, you will not be asked to pay the service fee.
This service is complex, however, and carries an increased risk, so there is a $50 evaluation fee to determine the extent of the damage. This fee is applied directly to the recovery cost if the recovery is successful. We add 50% to our range to accommodate for the extra work associated with attempting data recovery a second time. ReStoring Data Inc. has an excellent history recovering data that has been declared unrecoverable by other companies.
ReStoring Data performs data recovery at three speed levels. All three levels assure the highest quality data recovery techniques are used, and the full spectrum of methods is deployed in order to ensure a successful recovery. The only difference is in the speed it takes to complete the work. Our three levels of service are: Economy (about 8 business days), Priority (2-4 business days), and Super Rush (within 48 hours, weekends included).
Yes. ReStoring Data Inc. is one of the few data recovery companies utilizing cutting-edge technology to recover data from physically damaged flash-based media storage devices such as memory cards, USB thumb drives, hybrid hard drives, and solid state drives. This ability is the result of our extensive R&D and years of expertise.
No. This common misconception is a data recovery myth. Putting the drive in a freezer may actually worsen the problem as water particles can get inside the drive and damage sensitive components. When your hard drive has failed you should immediately contact a specialized data recovery company and submit your case for a free evaluation. Our technicians have experience handling failed hard drives and know the proper way to handle a broken drive to prevent further damage.
Yes. Our technicians can recover data from water-damaged media. Media that has not dried out actually has a higher chance for recovery than a water-damaged drive that is fully dry. That's right, it's better for water-damaged media to stay wet rather than to have it dry out! This is unknown to many users as it seems counter-intuitive. The recovery success rate is largely dependent on the extent of the water damage and how the water has damaged various components of the drive.
Return shipping is included with successfully recovered cases only. If the quote is declined or the recovery is unsuccessful, shipping and handling charges for the return of the failed media will be the responsibility of the client. If you do not wish to pay for the return shipment of your failed device, ReStoring Data will be happy to recycle your failed media.
As long as the phone hasn’t been reset to factory settings there is a high possibility that we can retrieve your deleted files. The overwriting of data happens when the phone is used for prolonged periods of time after the data had been deleted.
Yes. In many situations we are able to temporarily (sometimes even permanently) fix the mobile device enough to be able to extract the data from it.